FULLY MANAGED AI GUEST SERVICES
Let Your Front Desk Focus on the Guest in Front of Them.
Avello Answer is a fully managed AI guest-services phone assistant that answers routine guest calls, handles common questions about your hotel, and transfers guests to your team whenever human help is needed.
- Answers routine guest questions 24/7, 365 days a year
- Handles questions about checkout, Wi-Fi, parking, dining and amenities
- Transfers guests to hotel staff whenever needed
- Handles multiple calls at the same time
- Built, tested, monitored and maintained by Avello
Takes less than 30 seconds. US and Canada test calls only.
AI Guest Services • Available 24/7Guest Services Call
Room 412
Answered by Avello
Give your front desk hours back.
Routine guest questions may only take a few minutes, but the interruptions add up throughout every shift. Avello handles repetitive calls instantly so your staff can remain present with arriving guests, departures and in-person service issues. When a guest needs a person, Avello transfers the call.
Estimate your front desk capacity returned
Estimates are illustrative only. Actual impact depends on call volume, average call length, staffing costs, call routing and the types of calls handled by Avello.
1,825
front-desk hours
Potential staff time returned each year
228
eight-hour shifts
Equivalent front-desk shifts redirected to higher value guest service
Approximately $45,625 in annual labour capacity redirected
How Avello supports your front desk.
- 1
A guest calls
A guest calls through your configured front-desk or guest-services phone flow with a question, request or concern.
- 2
Avello answers the routine questions
Avello uses your hotel approved information to answer questions about checkout, breakfast, Wi-Fi, parking, dining, amenities, hotel policies and other common topics.
- 3
The call is resolved or transferred
If the guest needs a staff member, asks to speak with someone, or has a request that requires human attention, Avello transfers or escalates the call according to your hotel’s rules.
We don’t hand your team another system to configure. We build it for you.
Most AI phone products give your team a dashboard, a blank prompt and another system to manage. Avello is different. We build the assistant around your hotel’s approved information, departments, policies and escalation rules. Our technical team tests it before it answers a single guest call.
- 1
Hotel intake and information review
We learn your amenities, operating hours, dining options, policies, department contacts, escalation procedures and the questions your guests ask most often.
- 2
We build and human-check your assistant
Our team creates the hotel knowledge base, conversation flow and transfer rules. A real person reviews and tests the experience before launch.
- 3
Avello is added to your call flow
We connect Avello using the appropriate forwarding or routing method for your hotel’s phone environment. Exact setup and compatibility depend on your existing phone system.
Managed means managed.
We stay involved after launch so your hotel assistant remains accurate, helpful and aligned with your operating procedures.
- First-week calls reviewed daily
- Priority conversation issues corrected within one business day
- Hotel information and policy updates included
- Department and escalation rules can be updated
- Monthly call-performance report
- Ongoing conversation-flow improvements
Keep your hotel number.
Keep your front desk workflow.
Avello is added to the phone flow your hotel already uses. It can handle designated routine, overflow or after-hours calls, then transfer guests whenever human service is needed.
When supported by your current telephone system, guests can continue calling the same hotel number. The exact routing method will be confirmed during setup.
Built to support your front desk on coverage, speed and consistency.
Avello does not replace hospitality. It protects the human part of it by removing repetitive phone interruptions and giving your team more time for the guests who need personal attention.
You don’t build anything. We do.
Most AI phone products hand your team a dashboard and another system to manage. Avello is built, tested, and tuned for your hotel by our team before it ever answers a guest call.
We build it for your hotel
- Done-for-you setup
- Hotel website and guest-information extraction
- Hotel-specific conversation design
- Department routing and escalation rules
- Custom answers based on hotel-approved information
It supports your phone operation
- Routine guest and external calls
- Multiple calls handled simultaneously
- Human transfer when requested or required
- Urgent-call recognition
- Email or SMS summaries where configured
We keep making it better
- Call-flow tuning based on real guest conversations
- Hotel information updates
- Monthly performance reporting
- Hands-on support
$495/month
700 minutes included | Optional $0.35 Additional Minutes | Setup Fee Starting From $1,750
After signup, you will receive a first draft of the hotel information Avello will use. A member of our team will contact you to confirm your guest FAQs, departments, transfer rules and launch setup.
Frequently asked questions.
Give your front desk fewer interruptions.
Test drive Avello and hear how it can answer routine guest questions, provide consistent hotel information and transfer callers whenever human assistance is needed.
Designed for hotels that want faster answers without losing the human touch.